Rocket Tech Support - Senior Leadership Team

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Driven by a passion for cybersecurity from an early age, Jamie began his studies in computer science at Yavapai College. After working in several early tech support contact centers in Florida as an escalation technician, systems administrator, and software engineer, he witnessed the inefficiency, and unethical practices which had become widely accepted as the norm in the industry. After these formative experiences, Jamie’s academic focus shifted, developing strong foundations in Innovation, venture development, and security studies to better prepare to address the pitfalls that undid the companies he had watched collapse during his time in Florida. 

After returning to Arizona, Jamie laid the foundations for the development of the software technology underlying Rocket Tech Support, the Technician support tool, and completed Master's Degrees in both Venture Development and Global Security at Arizona State University. While growing his professional network and building partnerships with security firms, he needed to take his vision to the next level and deliver solutions to consumers at scales that could put a meaningful dent in the harm caused by cyber warfare.

The culmination of these efforts was Rocket Tech Support; a lean, technologically-advanced, and comparatively low-cost scalable support venture which can wield technicians empowered by the Technician support tool. Jamie continues to seek new expertise, pursuing an Offensive Security Certified Professional credential in order to better anticipate attack vectors used by state-of-the-art hackers and digital vandals. By building those response capabilities into Rocket Tech Support’s portfolio of protection it can offer its customers, disseminating those insights into actionable knowledge in the hands of the technicians fighting the front lines of America’s Cyber-wars. 

Born in New York City to Puerto Rican parents, Roderick spent the early years of his life tinkering with electronics and computers. Fascinated from childhood by the potential for computers to simplify people's lives, save efforts, and build a more accessible and functional world where computers help people do things, rather than becoming obstacles.

After moving to Florida, Roderick worked at several contact centers in the early 2010s offering remote helpdesk services while pursuing a B.S. in Computer Science, developing a keen focus on building business process automation and RPA solutions that saved companies time, labor, and human error in complex cross-functional tasks. It was in these roles that Roderick met Jamie Spisak and embarked together on the journey of building the first iterations of the Technician support toolkit and conducting foundational research necessary to turn the technological achievement into a scalable venture.

Pilot testing of the Technician support tool validated that its deployment was able to slash service times by over half and multiply the productivity of technicians to such a degree that it represented an irreproducible advantage over other firms. Whose primary strategy for cutting labor costs and maintaining support availability relies on higher prices or outsourcing of talent. 

Having worked at some of the world's biggest web hosting firms, business integration software firms, and Tech support providers, Roderick brings a rounded technical backbone to the team which has enabled us to avoid many of the critical pitfalls that have seen other help desks flounder and collapse.

In his capacity as CTO, Roderick brings the experience and knowledge surrounding automation and business software tools, but also a robust history of developing VOIP solutions for call centers in I.T. and finance, and a background in managed file transfer solutions. 

Tristan's experience in leadership began in sports, after moving from Melbourne, Australia to Bradenton, Florida to play for the prestigious IMG academies basketball team. As the only freshman on IMG's basketball team, he set the USA-wide record for the highest Under Armor 360 combine score of all high school athletes. This led to being named captain of the JV/Development squad his sophomore year which was formed around him with national representative level talents from around the world. Including India's Satnam Singh who's training, and tuition were paid for by a program run by the NBA to advance basketball in developing nations. Tristan's athletic career was cut short by injury but not before spending half a year leading a diverse and highly competitive team, often having to learn and navigate new languages and customs to keep the team focused on winning as a team while developing as individuals. 

After leaving the USA, Tristan's family moved to New Zealand for his senior year in 2012 where his grade transcripts from three separate countries did not qualify him for university. He opted to focus on developing an online skillset ranging from content development and social media marketing to cyber security. Mentored by Luke Gardiner, enterprise architect and technology strategist, he began to flourish in the startup space. While setting trends on behalf of Australian record label LMG/LMR he designed his first startups in click traffic and fintech, which led to his first exit at 20 years old and the attention of various accelerators in fintech/ecommerce.

In 2021 Tristan was recruited by Jamie and Roderick to Rocket Tech Support to bootstrap early marketing efforts. He simultaneously worked in a managerial position doing marketing research, brand/content design and community management for Deepwaters, a highly funded and rapidly developed next generation decentralized finance platform. Deepwaters launched in Q1 2023 and already has over 120,000 unique users registered worldwide and Rocket Tech Support had its first sales channels established during this time. Tristan has since exited Deepwaters as a major shareholder and seeks to commit himself full-time to the growth and establishment of Rocket Tech Support's sales/marketing channels, helping deliver Rocket's unique value to the people who need it most. 

Lexi has a diverse background in Management, Public Relations, and Administration. With a passion to serve her networks with integrity, she aims to promote and build systems of impact. With a proven track record of driving operational efficiency across various sectors within Real Estate Investment, IT, Retail, and Commercial Business.

Blending her unique skills in management, systems conduct, and public relations; she serves the team with optimal wholistic management.

Dannelle is a veteran of over a dozen call centers in the helpdesk space in the State of Florida, as well as an accomplished brand ambassador and full-time Mother of four. Having worked alongside founders Jamie and Roderick over a decade prior, her proven track record as a technician, customer care specialist, and team leader throughout the past decade is without blemish or reproach. Far from being a technician team lead a decade ago, Danelle has developed experience directing teams, training support agents in both technical and non-technical roles, and cultivating personal and professional development in the people she manages.

As Rocket moves to develop its customer care team and early branding efforts, Dannelle’s expertise will help ensure we steer clear of common pitfalls that plague inexperienced support teams. Including establishing relevant and accessible KPIs, defining incentive structures, and developing creatives that resonate with the narratives our customer base is familiar with. 

Danelle's wide-ranging professional networks across the Florida telecom industry have been leading drivers of Rocket's early hires for both our Diagnostic and Technician teams, helping us avoid a sizeable share of early-stage scaling difficulties while we refine processes for scouting and recruiting agents.

Chelsea is a dynamic Sales Director with 10+ years of experience building and leading high performance sales organizations to exceed revenue targets for enterprise companies. A proven track record of establishing enduring relationships with clients founded on trust and integrity.  She is skilled at developing the right action plan for each of customer's unique needs and committed to helping them choose the best service.