Our Tech Team
Masters of their Craft
At Rocket Tech Support, we take pride in our team of expert technicians. Our repair technicians aren't just your average computer geeks, they are skilled professionals who are passionate about solving complex problems. We select our experts based on their knowledge and experience to ensure they receive ongoing training to keep up with the latest cyber threats and software troubleshooting.
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Veterans of the War on Cybercrime
Our team has years of experience in IT and Cybersecurity and has created solutions for many complex issues in the Tech field. Whether you're dealing with a simple software glitch in Outlook or Thunderbird; a ransomware or malware attack, or even difficult-to-pinpoint hardware issues, our technicians have the skills and expertise to find the problem and execute the solution for your PC.
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Satisfaction Guaranteed
Our technicians set themselves apart from our competition by their commitment to exceptional customer care. They take the time to listen to your concerns, hear what you've been dealing with, help you find the root cause of your problems, and provide personalized solutions to meet your specific needs. We care about your satisfaction and will go above and beyond to ensure you're happy with the service you receive;
If for any reason you're not happy with the outcome of a support session, please don't hesitate to get in touch with our management or open a trouble ticket - We'll be happy to have a second look to make sure you're happy and ready to face the world, because your success is our success.
For example, since the beginning of Russia's war on Ukraine, Russian-originated phishing attacks on Americans have increased. Criminal syndicates have used the chaos to cover the expansion of their cybercrime campaigns that target American citizens and businesses. Analysts expect the escalation of cyber warfare and cybercrime will continue to increase.
That's why Rocket is here to offer the same level of protection for your time and digital life, that you demand in your physical life!
With our proprietary computer repair software platform, our technicians can identify and resolve most computer issues efficiently. With more accuracy than our competitors, we fix your computer and protect your data quickly.
Don't just respond to digital disaster, stop it in its tracks.
We don't just fix problems you bring to us, we prevent them. Every subscription to Rocket Tech Hotline includes at no added cost, ESET Online Security's Endpoint protection - the same managed antivirus and malware protection that is normally only available to enterprise customers with sophisticated I.T. teams. Thanks to this protection, we can detect threats on your computer before you even notice them, preventing them from spiraling out of control so that your computer and your information are safe.
Our analysts study emerging cyber threats, breaking down how they work and finding new ways to protect our customers from being infected. This automatically deploys those solutions for our customers, proactively notifying who may be at risk, and helping teach our subscribers how to stay safe in an increasingly dangerous web environment.
