Jamie Spisak and Roderick Marcial test-drive the earliest prototypes of the technician support tool used by Rocket Tech Support today. In this limited trial, they were able to demonstrate its ability to slash service times, customer complaints, and improve technician morale and productivity.
Jamie and Roderick were awarded a $3700 Grant via Arizona State University Venture Devils. A seed funding competition by AllState's technology seed initiative for the continued development of their unique PC repair engine.
Awarded follow-on funding via Venture Devils' Edson seed fund to continue developing proprietary software solutions for the standardization of computer repairs, transparency in service, and collection of resources to operationalize. Originally intended for licensing to other firms, the duo found it challenging to get attention from the status quo support help desks in the following years. Prompting Jamie to focus on completing his degrees and pivoting Rocket's business model to better deliver services.
Jamie Spisak is accepted into ASU's Masters for Innovation and venture development, which incubated Rocket Tech Support as a capstone project. Refining Rocket's business model, processes, and strategic direction.
While incubating at ASU's MSIVD Program, Jamie and Rocket Tech Support were awarded $12,000 in advertisement credits to conduct market research. The data collected validated Rocket's viability providing support directly to consumers.
Rocket Tech Support is awarded $10,000 by ASU's MSIVD program with the backing of Arizona-based Hool-Coury Law to help it obtain resources needed to be able to launch successfully at scale based on merits of its business strategy.
Rocket successfully launches its first local office in the Arizona White mountains, providing tech services to the underserved local community in Springerville, AZ and neighboring Eagar, AZ.
Rocket Tech Support launches its first online service offering under the Rocket brand. Operating for three months and servicing customers from intake to delivery of sessions.
Rocket Tech Support closes its office in Springerville as a result of restrictions emerging from the ongoing COVID epidemic, shifting its focus to providing services over the internet nationwide rather than focusing on local opportunities.
While preparing for a relaunch, founders Jamie Spisak and Roderick Marcial bring onboard additional talent. Recruiting world-class marketers including marketing director Tristan Douglas, call-center operations experts with decades of experience in the industry, management staff, and veteran technicians together under a common mission to protect the public from cyber threats by scaling Rocket Tech Support. The team spends the fall and winter revising Rocket's strategic direction, producing artifacts necessary to scale quickly once funded, securing commitments from key persons, and preparing for a post-seed funding round to onboard necessary talent to grow Rocket to its performance targets.
Rocket Tech Support launches its fundraising campaign in earnest, opening discussions with accredited investors to muster resources needed to execute on Rocket's potential growth. Enabling it to achieve our mission of protecting the public and nation by addressing grievously-ignored security gaps to protect our customers' digital lives and their families.
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